SR Aquaristik Glass CO2 Nano Diffuser 2CM
Shipping Policy
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
Coral and Live Food Shipping
Enjoy unparalleled savings with our exclusive free shipping offer on coral purchases! Indulge in a vibrant selection of coral frags or colonies and receive 100% Free FedEx Priority Overnight Shipping on orders over $200. For orders under $200, shipping is available for a nominal fee of just $39. No additional charges or hidden fees apply.
Product Shipping
Enjoy complimentary standard ground shipping on all dry goods purchases exceeding $49. For orders below $49, a nominal flat shipping and handling fee of $16 will be applied, ensuring your products are delivered efficiently and affordably.
Plant Shipping
Receive free shipping on all plant orders over $100. For orders under $100, a shipping and handling fee of $16 is applied, making the delivery of your plants both straight forward and cost-effective.
Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Livestock orders are shipped Mon-Wednesday. Orders placed after Wednesday at noon will be shipped the following Monday.
If there is any delay in shipping of your order, we will contact you via email or phone.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout if free shipping is not applicable.
|
Shipment method |
Estimated delivery time |
|
FedEx Standard |
3-5 business days |
|
FedEx Two Days |
2 business days |
|
FedEx Overnight * |
1-2 business days |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Zooxae.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will do our best to help anyway possible.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of the Continental USA.
Return Policy
Our first goal is to get you the correct product at a great price and follow up with great service. Before ordering a product you are unsure about, please contact us. We will be happy to help you select the right product before you make your purchase.
If there is a problem with your order, we will work with you toward a resolution.
General Return Policy
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
Livestock purchases, including fish, corals, plants, and invertebrates, are subject to the separate guarantees and requirements outlined below.
Shipped Coral Guarantee
All Zooxae corals purchased for shipment are guaranteed for live arrival and are backed by a 7-day guarantee.
If a coral dies within seven (7) days of delivery, a claim must be submitted along with clear photographs of the coral. Approved claims will receive a replacement coral or credit toward a future purchase.
Shipping costs for replacement corals are not covered unless the coral arrives DOA (Dead on Arrival).
Someone must be available at the delivery address to receive the shipment. The package must be received on the first delivery attempt, or the livestock guarantee will be void.
DOA Corals
If your coral arrives DOA, please contact us within two (2) hours of delivery.
Please provide:
- Clear photographs of the coral both in and out of the water
- Your order number
- Any other information requested by our team to help evaluate the claim
Claims should be submitted by email to zooxae_support@zooxae.com. Our team will review your claim and respond within 48 hours.
Once a claim is approved, replacement coral(s) will be provided with a future order.
Do not discard a specimen without our consent. Discarding the specimen before receiving approval from Zooxae may void the guarantee.
Customers are responsible for ensuring that the package is received on the first delivery attempt, including in situations where the carrier delivers later than originally expected.
We are not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
Shipping charges are non-refundable, and we do not issue credits or refunds for shipping costs except as specifically stated in this policy.
For questions or concerns, please call us at 847-780-1113 or email zooxae_support@zooxae.com. We are happy to help.
In-Store Livestock Purchases & Guarantee
Zooxae offers a 7-day guarantee on fish, plants, and corals and a 24-hour guarantee on invertebrates purchased in-store.
If an eligible livestock item does not survive within the applicable guarantee period, an approved claim will receive store credit toward a future purchase.
If you experience an issue with livestock purchased in-store, please take a clear photograph of the item as soon as possible.
Please note that some aquatic plants may experience die-back after being introduced to a new aquarium. This does not necessarily mean that the plant has died, as some plants may regrow as they adjust to their new environment.
For an in-store livestock guarantee claim, please bring the affected item back to the store along with samples of both your aquarium water and tap water. Our team can test the water and help determine what may have contributed to the issue.
Our goal is not only to provide quality livestock and products but also to help ensure your long-term success in the aquarium hobby.
Refunds
Once your eligible return has been received and inspected, we will notify you by email that we have received the returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will be applied to your original method of payment. The amount of time required for the credit to appear may vary depending on your bank or payment provider.
Livestock guarantee claims may be subject to replacement or store credit rather than a monetary refund, as described in the applicable livestock guarantee above.
Late or Missing Refunds
If you have not received an approved refund, first check your bank account again.
Next, contact your credit card company or payment provider, as there may be processing time before the refund is officially posted.
You may also need to contact your bank, as financial institutions often require additional processing time before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at zooxae_support@zooxae.com.
Exchanges
We replace eligible non-livestock items only if they are defective or damaged.
If you need to exchange an eligible item for the same item, please email us at zooxae_support@zooxae.com and send or bring your item to:
Zooxae
1441 Timber Dr.
Elgin, IL 60123
Livestock replacements and credits are handled according to the applicable livestock guarantee sections above.
Return Shipping
To return an eligible product by mail, please ship it to:
Zooxae
1441 Timber Dr.
Elgin, IL 60123
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. When applicable, return shipping costs may be deducted from your refund.
Delivery times for exchanged products may vary depending on your location.
If you are returning an item valued at more than $75, we recommend using a trackable shipping service and/or purchasing shipping insurance. Zooxae cannot guarantee receipt of returned merchandise that is lost or damaged during return shipping.
Corals DoA Policy
Coral Care
Every coral that enters our facility is inspected, dipped and quarantined for a minimum of 30 days, before being listed on Zooxae. This is to prevent the transmission of unwanted pests into our system and your home aquarium. Our goal is to provide you with healthy and thriving coral! If for some reason the coral that you selected has any signs of stress or damage before shipping, we will contact you for a substitution or provide a refund.
All corals are professionally packaged with insulated boxes and appropriate heat or ice packs, depending on the seasonality of the shipment. Each bag is carefully sealed and wrapped to prevent loss or damage.
WYSIWYG (What You See Is What You Get)
With the exception of corals that are found in our frag section, all of our corals are WYSIWYG - What You See Is What You Get. You will be receiving the exact coral that you see on our website!
Shipping Options
Zooxae offers free priority overnight shipping on all orders over $200. For all orders below $200, we offer a flat rate shipping of $39, with no hidden fees; regardless of how many corals you order. We ship UPS Next Day Air. Sales tax will be applied to all orders placed from the state of Illinois.
We ship Monday through Wednesday to avoid potential delays during transit over the weekend. Any orders placed after our 2 PM CST cutoff time on Wednesday through Sunday will be shipped on the following Monday. We ship to the contiguous U.S. states only! No shipments outside of the contiguous U.S. states will be accepted.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Guarantee
All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
DOA Guarantee
If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, through the Contact Us section of the zooxae.com website. Someone from our team will look over the photos and get back to you within 48 hours.
After receiving an approved claim, we will send you replacement(s) with a future order. We do not give refunds. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt -- even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at service@zooxae.com We would be happy to help!
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
WYSIWYG Corals
All corals in the Coral section of the website are WYSIWYG corals (What You See Is What You Get). These corals are photographed on egg crate, with each egg crate square measuring approximately ¾” or 2 cm.
Coral Frags
All Coral Frags are mounted and then quarantined in our facility for at least 60 days prior to selling. Coral Frags are not WYSIWYG, unless otherwise stated. We will choose the biggest and healthiest pieces that we have in stock.
Coral Acclamation
To properly acclimate your coral pieces to your aquarium environment, float the coral in your aquarium while it is still inside of the shipping bag, for approximately 20 minutes to bring the coral to the same temperature as the aquarium.
Open the shipping bag and pour the water and into a small shallow container, something like a Tupperware container and gently place your coral into this water. Add some of your aquarium water to completely cover the coral.
Gently remove any debris from the coral. We recommend the use of a small baster. It is very important to be gentle during this process!
When first adding corals to your aquarium, we recommend putting them at the bottom of the aquarium so that they can easily adjust to new lighting conditions.
Use super glue or epoxy glue to adhere your new coral to its new home. Make sure that the coral is secure to prevent it from being dislodged.
Keep an eye on your new coral. Look for signs of stress. Often, it takes a few placements to get your coral in its ideal long-term location.
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
Coral and Live Food Shipping
Enjoy unparalleled savings with our exclusive free shipping offer on coral purchases! Indulge in a vibrant selection of coral frags or colonies and receive 100% Free FedEx Priority Overnight Shipping on orders over $200. For orders under $200, shipping is available for a nominal fee of just $39. No additional charges or hidden fees apply.
Product Shipping
Enjoy complimentary standard ground shipping on all dry goods purchases exceeding $49. For orders below $49, a nominal flat shipping and handling fee of $16 will be applied, ensuring your products are delivered efficiently and affordably.
Plant Shipping
Receive free shipping on all plant orders over $100. For orders under $100, a shipping and handling fee of $16 is applied, making the delivery of your plants both straight forward and cost-effective.
Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Livestock orders are shipped Mon-Wednesday. Orders placed after Wednesday at noon will be shipped the following Monday.
If there is any delay in shipping of your order, we will contact you via email or phone.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout if free shipping is not applicable.
|
Shipment method |
Estimated delivery time |
|
FedEx Standard |
3-5 business days |
|
FedEx Two Days |
2 business days |
|
FedEx Overnight * |
1-2 business days |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Zooxae.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will do our best to help anyway possible.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of the Continental USA.
Our first goal is to get you the correct product at a great price and follow up with great service. Before ordering a product you are unsure about, please contact us. We will be happy to help you select the right product before you make your purchase.
If there is a problem with your order, we will work with you toward a resolution.
General Return Policy
Our return policy lasts 30 days. If more than 30 days have passed since your purchase, unfortunately, we cannot offer a refund or exchange.
To be eligible for a return, your item must be unused, in the same condition in which you received it, and in its original packaging.
Livestock purchases, including fish, corals, plants, and invertebrates, are subject to the separate guarantees and requirements outlined below.
Shipped Coral Guarantee
All Zooxae corals purchased for shipment are guaranteed for live arrival and are backed by a 7-day guarantee.
If a coral dies within seven (7) days of delivery, a claim must be submitted along with clear photographs of the coral. Approved claims will receive a replacement coral or credit toward a future purchase.
Shipping costs for replacement corals are not covered unless the coral arrives DOA (Dead on Arrival).
Someone must be available at the delivery address to receive the shipment. The package must be received on the first delivery attempt, or the livestock guarantee will be void.
DOA Corals
If your coral arrives DOA, please contact us within two (2) hours of delivery.
Please provide:
- Clear photographs of the coral both in and out of the water
- Your order number
- Any other information requested by our team to help evaluate the claim
Claims should be submitted by email to zooxae_support@zooxae.com. Our team will review your claim and respond within 48 hours.
Once a claim is approved, replacement coral(s) will be provided with a future order.
Do not discard a specimen without our consent. Discarding the specimen before receiving approval from Zooxae may void the guarantee.
Customers are responsible for ensuring that the package is received on the first delivery attempt, including in situations where the carrier delivers later than originally expected.
We are not responsible for delivery issues resulting from an incorrect or incomplete shipping address provided by the customer.
Shipping charges are non-refundable, and we do not issue credits or refunds for shipping costs except as specifically stated in this policy.
For questions or concerns, please call us at 847-780-1113 or email zooxae_support@zooxae.com. We are happy to help.
In-Store Livestock Purchases & Guarantee
Zooxae offers a 7-day guarantee on fish, plants, and corals and a 24-hour guarantee on invertebrates purchased in-store.
If an eligible livestock item does not survive within the applicable guarantee period, an approved claim will receive store credit toward a future purchase.
If you experience an issue with livestock purchased in-store, please take a clear photograph of the item as soon as possible.
Please note that some aquatic plants may experience die-back after being introduced to a new aquarium. This does not necessarily mean that the plant has died, as some plants may regrow as they adjust to their new environment.
For an in-store livestock guarantee claim, please bring the affected item back to the store along with samples of both your aquarium water and tap water. Our team can test the water and help determine what may have contributed to the issue.
Our goal is not only to provide quality livestock and products but also to help ensure your long-term success in the aquarium hobby.
Refunds
Once your eligible return has been received and inspected, we will notify you by email that we have received the returned item. We will also notify you whether your refund has been approved or rejected.
If your refund is approved, it will be processed and a credit will be applied to your original method of payment. The amount of time required for the credit to appear may vary depending on your bank or payment provider.
Livestock guarantee claims may be subject to replacement or store credit rather than a monetary refund, as described in the applicable livestock guarantee above.
Late or Missing Refunds
If you have not received an approved refund, first check your bank account again.
Next, contact your credit card company or payment provider, as there may be processing time before the refund is officially posted.
You may also need to contact your bank, as financial institutions often require additional processing time before a refund appears in your account.
If you have completed these steps and still have not received your refund, please contact us at zooxae_support@zooxae.com.
Exchanges
We replace eligible non-livestock items only if they are defective or damaged.
If you need to exchange an eligible item for the same item, please email us at zooxae_support@zooxae.com and send or bring your item to:
Zooxae
1441 Timber Dr.
Elgin, IL 60123
Livestock replacements and credits are handled according to the applicable livestock guarantee sections above.
Return Shipping
To return an eligible product by mail, please ship it to:
Zooxae
1441 Timber Dr.
Elgin, IL 60123
Customers are responsible for paying return shipping costs. Shipping costs are non-refundable. When applicable, return shipping costs may be deducted from your refund.
Delivery times for exchanged products may vary depending on your location.
If you are returning an item valued at more than $75, we recommend using a trackable shipping service and/or purchasing shipping insurance. Zooxae cannot guarantee receipt of returned merchandise that is lost or damaged during return shipping.
Coral Care
Every coral that enters our facility is inspected, dipped and quarantined for a minimum of 30 days, before being listed on Zooxae. This is to prevent the transmission of unwanted pests into our system and your home aquarium. Our goal is to provide you with healthy and thriving coral! If for some reason the coral that you selected has any signs of stress or damage before shipping, we will contact you for a substitution or provide a refund.
All corals are professionally packaged with insulated boxes and appropriate heat or ice packs, depending on the seasonality of the shipment. Each bag is carefully sealed and wrapped to prevent loss or damage.
WYSIWYG (What You See Is What You Get)
With the exception of corals that are found in our frag section, all of our corals are WYSIWYG - What You See Is What You Get. You will be receiving the exact coral that you see on our website!
Shipping Options
Zooxae offers free priority overnight shipping on all orders over $200. For all orders below $200, we offer a flat rate shipping of $39, with no hidden fees; regardless of how many corals you order. We ship UPS Next Day Air. Sales tax will be applied to all orders placed from the state of Illinois.
We ship Monday through Wednesday to avoid potential delays during transit over the weekend. Any orders placed after our 2 PM CST cutoff time on Wednesday through Sunday will be shipped on the following Monday. We ship to the contiguous U.S. states only! No shipments outside of the contiguous U.S. states will be accepted.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Guarantee
All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
DOA Guarantee
If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, through the Contact Us section of the zooxae.com website. Someone from our team will look over the photos and get back to you within 48 hours.
After receiving an approved claim, we will send you replacement(s) with a future order. We do not give refunds. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt -- even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at service@zooxae.com We would be happy to help!
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
WYSIWYG Corals
All corals in the Coral section of the website are WYSIWYG corals (What You See Is What You Get). These corals are photographed on egg crate, with each egg crate square measuring approximately ¾” or 2 cm.
Coral Frags
All Coral Frags are mounted and then quarantined in our facility for at least 60 days prior to selling. Coral Frags are not WYSIWYG, unless otherwise stated. We will choose the biggest and healthiest pieces that we have in stock.
Coral Acclamation
To properly acclimate your coral pieces to your aquarium environment, float the coral in your aquarium while it is still inside of the shipping bag, for approximately 20 minutes to bring the coral to the same temperature as the aquarium.
Open the shipping bag and pour the water and into a small shallow container, something like a Tupperware container and gently place your coral into this water. Add some of your aquarium water to completely cover the coral.
Gently remove any debris from the coral. We recommend the use of a small baster. It is very important to be gentle during this process!
When first adding corals to your aquarium, we recommend putting them at the bottom of the aquarium so that they can easily adjust to new lighting conditions.
Use super glue or epoxy glue to adhere your new coral to its new home. Make sure that the coral is secure to prevent it from being dislodged.
Keep an eye on your new coral. Look for signs of stress. Often, it takes a few placements to get your coral in its ideal long-term location.