DoA Policy and Guarantee

Coral Care

Every coral that enters our facility is inspected, dipped and quarantined for a minimum of 30 days, before being listed on Zooxae. This is to prevent the transmission of unwanted pests into our system and your home aquarium. Our goal is to provide you with healthy and thriving coral! If for some reason the coral that you selected has any signs of stress or damage before shipping, we will contact you for a substitution or provide a refund.

All corals are professionally packaged with insulated boxes and appropriate heat or ice packs, depending on the seasonality of the shipment. Each bag is carefully sealed and wrapped to prevent loss or damage.

WYSIWYG (What You See Is What You Get)

With the exception of corals that are found in our frag section, all of our corals are WYSIWYG - What You See Is What You Get. You will be receiving the exact coral that you see on our website!

Shipping Options

Zooxae offers free priority overnight shipping on all orders over $200. For all orders below $200, we offer a flat rate shipping of $45, with no hidden fees; regardless of how many corals you order. We ship UPS priority overnight. Sales tax will be applied to all orders placed from the state of Illinois.

We ship Monday through Thursday. Any orders placed on Friday through Sunday will be shipped on the following Monday. We ship to the Continental US only! No shipments outside of the Continental US will be accepted.

There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.

Guarantee

All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.

There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.

DOA Guarantee

If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, through the Contact Us section of the zooxae.com website. Someone from our team will look over the photos and get back to you within 48 hours.

After receiving an approved claim, we will send you replacement(s) with a future order. We do not give refunds. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt -- even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at service@zooxae.com We would be happy to help!

There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.

WYSIWYG Corals

All corals in the Coral section of the website are WYSIWYG corals (What You See Is What You Get). These corals are photographed on egg crate, with each egg crate square measuring approximately ¾” or 2 cm. 

Coral Frags

All Coral Frags are mounted and then quarantined in our facility for at least 60 days prior to selling. Coral Frags are not WYSIWYG, unless otherwise stated. We will choose the biggest and healthiest pieces that we have in stock.

Coral Acclamation

To properly acclimate your coral pieces to your aquarium environment, float the coral in your aquarium while it is still inside of the shipping bag, for approximately 20 minutes to bring the coral to the same temperature as the aquarium.

Open the shipping bag and pour the water and into a small shallow container, something like a Tupperware container and gently place your coral into this water. Add some of your aquarium water to completely cover the coral.

Gently remove any debris from the coral. We recommend the use of a small baster. It is very important to be gentle during this process!

When first adding corals to your aquarium, we recommend putting them at the bottom of the aquarium so that they can easily adjust to new lighting conditions.

Use super glue or epoxy glue to adhere your new coral to its new home. Make sure that the coral is secure to prevent it from being dislodged.

Keep an eye on your new coral. Look for signs of stress. Often, it takes a few placements to get your coral in its ideal long-term location.