Welcome to the zooxae.com Coral Farm pick up!
Skip the shipping and get right to the coral. Use this app to schedule one-on-one time with our Coral experts. Tell us what you need in advance or just come for a visit and we will help you build the tank of your dreams.
Reserve your spot for personalized, zero-wait service at the Zooxae.com coral farm.
Check when we are open and get direct navigation to our front door.
Monday to Wednesday 10:30 a.m. to 3 p.m. (Wholesale Only Pickup)
Thursday and Friday 11:30 a.m. until 7 p.m. (Retail Pickup)
1441 Timber Drive, Elgin, Illinois 60123
Call: 1-847-780-1113
Email: zooxae_support@zooxae.com
You must be 15 years or older to enter the facility, if you are under the age of 18, you must be accompanied by an adult.
Shipping Policy
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
Coral and Live Food Shipping
Enjoy unparalleled savings with our exclusive free shipping offer on coral purchases! Indulge in a vibrant selection of coral frags or colonies and receive 100% Free FedEx Priority Overnight Shipping on orders over $200. For orders under $200, shipping is available for a nominal fee of just $39. No additional charges or hidden fees apply.
Product Shipping
Enjoy complimentary standard ground shipping on all dry goods purchases exceeding $49. For orders below $49, a nominal flat shipping and handling fee of $16 will be applied, ensuring your products are delivered efficiently and affordably.
Plant Shipping
Receive free shipping on all plant orders over $100. For orders under $100, a shipping and handling fee of $16 is applied, making the delivery of your plants both straight forward and cost-effective.
Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Livestock orders are shipped Mon-Wednesday. Orders placed after Wednesday at noon will be shipped the following Monday.
If there is any delay in shipping of your order, we will contact you via email or phone.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout if free shipping is not applicable.
|
Shipment method |
Estimated delivery time |
|
FedEx Standard |
3-5 business days |
|
FedEx Two Days |
2 business days |
|
FedEx Overnight * |
1-2 business days |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Zooxae.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will do our best to help anyway possible.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of the Continental USA.
Return Policy
Our first goal is to get you the correct product at a great price, and follow up with great service. Before ordering a product you are unsure of, please call us and we will be happy to help you out. This will allow you to order the correct products in the first place.
In the event that there is a problem with your order we will work with you until resolution.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Guarantee
All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Refunds for corals
If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, by reaching out to us at zooxae_support@zooxae.com. Someone from our team will look over the photos and get back to you within 48 hours.
After receiving an approved claim, we will send you replacement(s) with a future order. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt - even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at zooxae_support@zooxae.com. We would be happy to help!
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at zooxae_support@zooxae.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zooxae_support@zooxae.com and send your item to: 1441 Timber Dr., Elgin, IL 60123
Shipping returns
To return your product, you should ship your product to 1441 Timber Dr., Elgin, IL 60123
You will be responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Corals DoA Policy
Coral Care
Every coral that enters our facility is inspected, dipped and quarantined for a minimum of 30 days, before being listed on Zooxae. This is to prevent the transmission of unwanted pests into our system and your home aquarium. Our goal is to provide you with healthy and thriving coral! If for some reason the coral that you selected has any signs of stress or damage before shipping, we will contact you for a substitution or provide a refund.
All corals are professionally packaged with insulated boxes and appropriate heat or ice packs, depending on the seasonality of the shipment. Each bag is carefully sealed and wrapped to prevent loss or damage.
WYSIWYG (What You See Is What You Get)
With the exception of corals that are found in our frag section, all of our corals are WYSIWYG - What You See Is What You Get. You will be receiving the exact coral that you see on our website!
Shipping Options
Zooxae offers free priority overnight shipping on all orders over $200. For all orders below $200, we offer a flat rate shipping of $39, with no hidden fees; regardless of how many corals you order. We ship UPS Next Day Air. Sales tax will be applied to all orders placed from the state of Illinois.
We ship Monday through Wednesday to avoid potential delays during transit over the weekend. Any orders placed after our 2 PM CST cutoff time on Wednesday through Sunday will be shipped on the following Monday. We ship to the contiguous U.S. states only! No shipments outside of the contiguous U.S. states will be accepted.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Guarantee
All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
DOA Guarantee
If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, through the Contact Us section of the zooxae.com website. Someone from our team will look over the photos and get back to you within 48 hours.
After receiving an approved claim, we will send you replacement(s) with a future order. We do not give refunds. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt -- even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at service@zooxae.com We would be happy to help!
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
WYSIWYG Corals
All corals in the Coral section of the website are WYSIWYG corals (What You See Is What You Get). These corals are photographed on egg crate, with each egg crate square measuring approximately ¾” or 2 cm.
Coral Frags
All Coral Frags are mounted and then quarantined in our facility for at least 60 days prior to selling. Coral Frags are not WYSIWYG, unless otherwise stated. We will choose the biggest and healthiest pieces that we have in stock.
Coral Acclamation
To properly acclimate your coral pieces to your aquarium environment, float the coral in your aquarium while it is still inside of the shipping bag, for approximately 20 minutes to bring the coral to the same temperature as the aquarium.
Open the shipping bag and pour the water and into a small shallow container, something like a Tupperware container and gently place your coral into this water. Add some of your aquarium water to completely cover the coral.
Gently remove any debris from the coral. We recommend the use of a small baster. It is very important to be gentle during this process!
When first adding corals to your aquarium, we recommend putting them at the bottom of the aquarium so that they can easily adjust to new lighting conditions.
Use super glue or epoxy glue to adhere your new coral to its new home. Make sure that the coral is secure to prevent it from being dislodged.
Keep an eye on your new coral. Look for signs of stress. Often, it takes a few placements to get your coral in its ideal long-term location.
Thank you for visiting and shopping with us. The following are the terms and conditions that constitute our Shipping Policy.
Coral and Live Food Shipping
Enjoy unparalleled savings with our exclusive free shipping offer on coral purchases! Indulge in a vibrant selection of coral frags or colonies and receive 100% Free FedEx Priority Overnight Shipping on orders over $200. For orders under $200, shipping is available for a nominal fee of just $39. No additional charges or hidden fees apply.
Product Shipping
Enjoy complimentary standard ground shipping on all dry goods purchases exceeding $49. For orders below $49, a nominal flat shipping and handling fee of $16 will be applied, ensuring your products are delivered efficiently and affordably.
Plant Shipping
Receive free shipping on all plant orders over $100. For orders under $100, a shipping and handling fee of $16 is applied, making the delivery of your plants both straight forward and cost-effective.
Shipment processing time
All orders are processed within 2 business days. Orders are not shipped or delivered on weekends or holidays. Livestock orders are shipped Mon-Wednesday. Orders placed after Wednesday at noon will be shipped the following Monday.
If there is any delay in shipping of your order, we will contact you via email or phone.
Shipping rates & delivery estimates
Shipping charges for your order will be displayed at checkout if free shipping is not applicable.
|
Shipment method |
Estimated delivery time |
|
FedEx Standard |
3-5 business days |
|
FedEx Two Days |
2 business days |
|
FedEx Overnight * |
1-2 business days |
Delivery delays can occasionally occur.
Shipment to P.O. boxes or APO/FPO addresses
Zooxae.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.
Shipment confirmation & Order tracking
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Damages
We are not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim. We will do our best to help anyway possible.
Please save all packaging materials and damaged goods before filing a claim.
International Shipping Policy
We currently do not ship outside of the Continental USA.
Our first goal is to get you the correct product at a great price, and follow up with great service. Before ordering a product you are unsure of, please call us and we will be happy to help you out. This will allow you to order the correct products in the first place.
In the event that there is a problem with your order we will work with you until resolution.
Our policy lasts 30 days. If 30 days have gone by since your purchase, unfortunately we can’t offer you a refund or exchange.
To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
Guarantee
All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Refunds for corals
If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, by reaching out to us at zooxae_support@zooxae.com. Someone from our team will look over the photos and get back to you within 48 hours.
After receiving an approved claim, we will send you replacement(s) with a future order. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt - even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at zooxae_support@zooxae.com. We would be happy to help!
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Refunds (if applicable)
Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.
If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.
Late or missing refunds (if applicable)
If you haven’t received a refund yet, first check your bank account again.
Then contact your credit card company, it may take some time before your refund is officially posted.
Next contact your bank. There is often some processing time before a refund is posted.
If you’ve done all of this and you still have not received your refund yet, please contact us at zooxae_support@zooxae.com.
Exchanges (if applicable)
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at zooxae_support@zooxae.com and send your item to: 1441 Timber Dr., Elgin, IL 60123
Shipping returns
To return your product, you should ship your product to 1441 Timber Dr., Elgin, IL 60123
You will be responsible for paying for return shipping costs. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.
Coral Care
Every coral that enters our facility is inspected, dipped and quarantined for a minimum of 30 days, before being listed on Zooxae. This is to prevent the transmission of unwanted pests into our system and your home aquarium. Our goal is to provide you with healthy and thriving coral! If for some reason the coral that you selected has any signs of stress or damage before shipping, we will contact you for a substitution or provide a refund.
All corals are professionally packaged with insulated boxes and appropriate heat or ice packs, depending on the seasonality of the shipment. Each bag is carefully sealed and wrapped to prevent loss or damage.
WYSIWYG (What You See Is What You Get)
With the exception of corals that are found in our frag section, all of our corals are WYSIWYG - What You See Is What You Get. You will be receiving the exact coral that you see on our website!
Shipping Options
Zooxae offers free priority overnight shipping on all orders over $200. For all orders below $200, we offer a flat rate shipping of $39, with no hidden fees; regardless of how many corals you order. We ship UPS Next Day Air. Sales tax will be applied to all orders placed from the state of Illinois.
We ship Monday through Wednesday to avoid potential delays during transit over the weekend. Any orders placed after our 2 PM CST cutoff time on Wednesday through Sunday will be shipped on the following Monday. We ship to the contiguous U.S. states only! No shipments outside of the contiguous U.S. states will be accepted.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
Guarantee
All Zooxae corals are guaranteed for live arrival and backed by a 7-day guarantee. If for some reason the coral dies before (7) days, a claim must be submitted with photographs of the coral. Corals will be replaced or a credit will be given towards your next purchase. Please note that we do not cover shipping costs for replacement coral unless the coral arrives DOA.
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
DOA Guarantee
If for some reason your coral arrives DOA (dead on arrival), you will need to send photos of the DOA coral within two hours of delivery. Please provide photos in and out of the water, along with your order number, through the Contact Us section of the zooxae.com website. Someone from our team will look over the photos and get back to you within 48 hours.
After receiving an approved claim, we will send you replacement(s) with a future order. We do not give refunds. Please do not discard specimens without our consent as this will void our guarantee. The customer must receive package(s) on the first delivery attempt -- even if the delivery service provider is late. We will not issue refunds or credits for shipping costs. We are not responsible for incorrect addresses given. If you have any questions or concerns, please call us at 847-780-1113 or email us at service@zooxae.com We would be happy to help!
There must be a person at the delivery address to receive the shipment. The shipment must be received on the first delivery attempt or the guarantee will be void.
WYSIWYG Corals
All corals in the Coral section of the website are WYSIWYG corals (What You See Is What You Get). These corals are photographed on egg crate, with each egg crate square measuring approximately ¾” or 2 cm.
Coral Frags
All Coral Frags are mounted and then quarantined in our facility for at least 60 days prior to selling. Coral Frags are not WYSIWYG, unless otherwise stated. We will choose the biggest and healthiest pieces that we have in stock.
Coral Acclamation
To properly acclimate your coral pieces to your aquarium environment, float the coral in your aquarium while it is still inside of the shipping bag, for approximately 20 minutes to bring the coral to the same temperature as the aquarium.
Open the shipping bag and pour the water and into a small shallow container, something like a Tupperware container and gently place your coral into this water. Add some of your aquarium water to completely cover the coral.
Gently remove any debris from the coral. We recommend the use of a small baster. It is very important to be gentle during this process!
When first adding corals to your aquarium, we recommend putting them at the bottom of the aquarium so that they can easily adjust to new lighting conditions.
Use super glue or epoxy glue to adhere your new coral to its new home. Make sure that the coral is secure to prevent it from being dislodged.
Keep an eye on your new coral. Look for signs of stress. Often, it takes a few placements to get your coral in its ideal long-term location.